Help Desk Management Software for Indian Business

Help desk management has been one of the weakest features of Indian business. But with new inventions it is becoming extremely easy and is becoming a key step in proper customer relationship management (CRM). New help or service desk management software programs helped Indian businesses to achieve this. ServiceDesk Plus is a leading help desk management software that go beyond most other programs.

Features of ServiceDesk Plus Software

• Web-based software accessible from anywhere.
• Effective management of help desk requests.
• Fully integrated knowledge base that delivers all data on fingertip.
• Auto routing of customer requests to the right persons or departments.
• API integration to get better and customized results.
• Service Level Agreement (SLA) management.
• Integrated email service and full email integration.
• Custom request forms.
• Advanced help desk reporting tools and flash reports.
• Multi-site support and timely & custom notifications.
• Active directory integration.
• Asset management and ITIL ready features.
• Remote access management.
• Purchase order management and contract management.
• Self-service portal.

SWAN Solutions is one of the Indian dealers of ServiceDesk Plus helping businesses to effectively install and implement the software. SWAN also help business in effective integration of the software with existing IT infrastructure and other business software programs. Our application management software can help business work smart with improved efficiency.